Research

In the past, research and development in ICT has been focusing on optimizing primary processes of organizations. This has not only led to efficiency but also to several changes in organizations and society. Things like empowerment, lowering agency- and transaction costs and so on has been changed. The Court of Audit has recently published a report on this. It shows that ICT systems are still not completely exploited. People still don’t experience ICT systems with complete satisfaction.

One of the causes for this is that the information systems don’t correspond with the experience of the users and that in the design of these systems, relevant aspects of the real world are not modeled. The modeling is often about things that are hard to define, like human values. One of the subjects of the research agenda is to harvest and model human values on several themes. The research activities are described by three components: Method & Mindset, People and Technology. Research activities are applied in several programs in which some projects run.